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Service Policies


Policies of Use

User Acceptance

  • The contents of your box will change week to week depending on the time of year, what we're told is looking good by our farmers and distributors. We always try to get a nice selection out to the customer.
  • To start receiving our service you will need to pay with a valid credit card. We accept Visa, Mastercard and PayPal payments. It is the customer's responsibility to notify us of a change in cards or an expired card. We do not accept checks or cash.
  • We will not make a delivery if you have an unpaid bill with us.
  • We reserve the right to bill your credit card before your delivery arrives for all purchases.
  • We do our best to get your delivery to you on the day and time quoted. This time may be later during inclimate weather. If you do not receive your order on your scheduled delivery day or you receive produce that does not meet your expectations (or it's missing), please contact us within 24 hours. If you do not contact us within 24 hours of your scheduled delivery, we will not be able to provide a refund/replacement to you.
  • Any changes to your account must be done via our website or by calling and speaking with a live person. If you need any help with our online system please give us a call at (07) 3376 0952.
  • Any changes to your order must be done by our deadlines. Once the deadline hits we are unable to make any changes to your accounts. The deadlines for delivery orders is 4 pm the day before your delivery. If you attempt to make a change after your deadline and the website accepts it, there's a possibility that those changes won't be made and we won't be responsible.
  • We deliver five days a week, Monday to Friday. We will designate day(s) on which you can get a delivery. We reserve the right to change your delivery day at any time with seven days notice. Notice will be given via our website and possibly an email.
  • There is no commitment to Gluten Free Grocer. If you would like to cancel your account all you need to do is go on to your online account and cancel. You can also call us at (07) 3376 0952 and speak to a live person.
  • There is no need for you to be home at time of delivery. Just give us a place to leave your box. Please leave your previous orders boxes out on your delivery day so we can recycle the box.
  • We offer direct delivery to most of South East Queensland. Areas outside of South East Queensland may incur additional fees for delivery. Deliveries made to offices and apartment buildings may need to be left with a secretary or apartment manager and it is your responsibility to collect. We'll do everything in our power to get your order to your door on the specified day and or time, but please know we cannot guarantee this time. And whatever you do, please don't sign up with a P.O. Box. You'll make us frown!
  • We stand behind our product 100%. If there is ever a time that you get something in your order that you are unhappy with please let us know and we'll either replace that item the following delivery or give you credit.
  • If you ever have a billing discrepancy please give us a call and we will be sure to straighten it right out.
  • We do our best in getting back to you in a timely manner. All emails and phone messages will be returned by the end of the next business day.
  • All failed credit cards will incur a $3.00 charge, this includes expired, lost or stolen cards. If a charge fails, your credit card will be charged every two days for two weeks. Each time the card doesn't go through you will be charged an additional $.50. All orders left unpaid after 15 calendar days will be subject to a 2.5% late fee and a 2.5% late fee on every first of the month that the order is unpaid.
  • We track conversions with Google Adwords. If you get to us by clicking on a Google Ad, we know that another individual signed up after clicking an ad.
  • Our delivery drivers are not responsible for relaying messages back to the office. The drivers are instructed to take any orders back to our warehouse that the customer refuses. This does not mean you will not be charged for the box.